Emails safelocalsupport@gmail.com — we’ll verify ownership using your registered email.
How to delete your account
- 1
Start the request
Open the SafeLocal app and go to Settings > Account > Delete Account. If you can’t access the app, submit a request via the email button above.
- 2
Confirm via email
We’ll send a verification link to your account’s registered email. Tap it to confirm the deletion request.
- 3
We confirm receipt
We’ll confirm receipt of your request within 48 hours, then process within 30 days of confirmed verification.
- 4
Processed within 30 days — or up to 90 days for complex requests
Your account and eligible data are fully deleted within 30 days of the confirmed request. Where a request involves additional steps — such as transferring admin rights for a community group you manage, or resolving pending Business Pro payouts — processing may take up to 90 days in total, in line with UK GDPR provisions for complex requests. We’ll notify you by email if this applies to your request and explain what’s outstanding.
What happens to your data
Deleted within 30 days of your request
- Profile information (name, email, phone number)
- Group memberships and chat history tied to the account
- Digest preferences and personalisation data
- Device/session tokens
Deleted automatically — even without a request
- Precise SOS / what3words location data — deleted within 72 hours of the event resolving; never stored as ongoing location history.
- Verified Sighting Network reports — anonymised after 12 months, or immediately upon your account deletion request, whichever comes first.
Retained beyond account deletion (legal / regulatory requirement)
- Subscription payment records — retained 6 years, per UK HMRC record-keeping requirements.
- KYC / identity verification documents (Business Pro payout accounts, where applicable) — retained 5 years post relationship-end, per UK Money Laundering Regulations 2017.
- Support ticket history involving disputes or safety reports — retained 24 months, then deleted.
- Data necessary to comply with an active legal obligation, investigation, or dispute — retained only as long as that obligation applies.
- Business Pro reviews and enquiry records — if you own a Business Pro listing, reviews and enquiry records left by other users about your business are retained in anonymised form; your name is removed but the business record and other users' data integrity is preserved.
If you are the sole admin of an active community group, we’ll ask you to either transfer admin rights to another member or confirm the group should be archived, before your deletion can complete. This is one of the situations that may extend processing beyond 30 days, as noted above.
Deleting your account does not delete messages you sent that other users have already received in shared group chats, where removal would alter the historical record for other members. Your name will be disassociated from these messages where technically possible.
If you have an active Business Pro subscription with pending payouts, please resolve outstanding transactions before requesting deletion, as this may delay processing under our financial record-keeping obligations.
